Privacy Policy

1. Who We Are

The Ashford Journal is published by Ashford Journal Media Ltd, a company registered in England and Wales (Company No. 14827391, VAT GB 456 7890 12), with its registered office at 86 Mortimer Street, London, W1W 7FA, United Kingdom. We are the data controller for personal data collected through this website. You can contact us at info@strainingwash.world.

2. What Data We Collect

We collect personal data that you provide directly, such as your name, phone number, email address and any message content, when you submit our contact form or order form. We also collect limited technical data automatically, such as IP address, browser type, device information, and pages visited, via cookies and similar technologies where you have given consent.

3. How We Use Your Data

We use your data to: respond to enquiries; process and fulfil orders for Wellaray Coffee, including arranging delivery; maintain records for accounting and legal compliance; and, where you have consented, to measure website performance through analytics and to run marketing campaigns, including Google Ads and remarketing.

4. Legal Basis for Processing

We rely on the following legal bases under UK GDPR Article 6: performance of a contract (processing your order); consent (analytics and marketing cookies, newsletter); legitimate interests (responding to general enquiries, fraud prevention, website security); and legal obligation (accounting and tax records).

5. Cookies and Tracking

We use Google Ads, Google Analytics and Google Maps, which may set cookies or use similar technologies. Non-essential cookies (analytics and marketing) are only activated after you provide consent through our cookie banner, in line with Consent Mode v2. You can withdraw consent at any time via the cookie settings link in our footer. See our Cookie Policy for full details.

6. Data Sharing and International Transfers

We may share your data with trusted service providers who help us operate this website, process orders, and run analytics or advertising (including Google LLC). Some of these providers may process data outside the UK/EEA; where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses.

7. Data Retention

We retain personal data only for as long as necessary for the purposes described above, including to comply with legal, accounting or reporting requirements. Order-related records are typically retained for up to 6 years for tax purposes.

8. Your Rights

Under UK GDPR, you have the right to access, correct, delete, or restrict the processing of your personal data, the right to data portability, and the right to object to processing based on legitimate interests or direct marketing. To exercise any of these rights, contact us at info@strainingwash.world.

9. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection matters, at ico.org.uk.

10. Contact Us

For any questions about this Privacy Policy, please contact us at info@strainingwash.world or by post at the address above.